Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging if they came in unlabeled boxes.It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion. Please explain the problem or defect and include any photographs if possible so that we may best assist you. Please report any shortages or damages within 48 hours from the time of receiving your merchandise in writing via e-mail.If you have not opened the packages please write the words “unchecked” next to your name on the delivery note. Personally inspect the packaging and note any damage on the receiving ticket before signing for it.Please note that this may differ from your original invoice as we offer free shipping on completed sales and sometimes subsidize, discount, or absorb additional costs. You will be liable for the full transport costs (round trip – outgoing and incoming) which will be deducted from your refund.Flat-pack items can only be returned if they have not been assembled or removed from the original packaging.Products must be in their original condition, un-assembled, unused, and returned in their ORIGINAL PACKAGING.ORIGINAL COPY OF INVOICE must be presented.All returns are subject to pre-approval on a case-by-case basis.We will accept returns on in-stock products according to the Right To Cancel Policy.Īll returns are subject to the following conditions: If you wish to cancel your order, please contact our Orders Department: As we try to process orders immediately it may not always be possible to prevent an order from being dispatched if your order has already been dispatched you may return the items to us in accordance with our Returns Policy.You inform us within 7 days of receiving the goods of your intention to cancel the order and obtain a Return Authorization number from us as per the Returns Policy below.You undertake to return the goods in their original packaged condition, un-assembled and unused, and in sellable condition.You will receive a full refund of the purchase price within 7 days of the date of canceling this agreement less shipping fees in both directions.You must retain the original invoice copy and produce it upon request.You are entitled to return your order for goods that are kept in stock, within 7 days of the goods having been delivered to you.
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